Course Outline
Introduction
Overview of Emotional Intelligence
- Main components
- Developing competencies
Managing Emotions to Enhance Work Performance
- Self-awareness: measuring your EQ
- Communication styles
- Self-regulation methods
- Creating a plan to raise your EQ
Reading Other People's Emotions
- Empathy and active listening
- Non-verbal communication
- Handling sensitive situations
Developing Emotional Intelligence in Teams
- The ideal team player
- High performing teams
- Giving and receiving feedback
- Assessing your team: Team EQ checklist
Working With Others in a Team
- Creating shared goals
- The DISC behavioral styles
- Assessing your behavioral style and preferred style
- Participation and collaboration
Using Emotional Intelligence in Difficult Situations
- Change management
- Conflict in teamwork
- The equation of trust
Using Emotional Intelligence to Build a Positive Workplace
- Influencing others (motivate, inspire, encourage, and evaluate)
- Managing relationships with colleagues
- Building team emotional resilience
Summary and Conclusion
Requirements
- Working in a team within an organization
Audience
- Teams at all levels across an organization
- Cross-functional teams
Testimonials (4)
I liked that i gained more knowledge about the topic, which is a very sensitive one.
Razvan M.
Course - Mental Health Facilitator ASAP
Very interactive session
Ewelina - GE HealthCare
Course - How to Learn New Behaviours to Improve Your Results
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!