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Course Outline

Introduction

Overview of Emotional Intelligence

  • Core components of Emotional Intelligence
  • Strategies for developing key competencies

Managing Emotions to Enhance Work Performance

  • Self-awareness: Measuring your personal EQ
  • Understanding communication styles
  • Techniques for effective self-regulation
  • Creating a personalized action plan to elevate your EQ

Reading and Interpreting Others' Emotions

  • Practicing empathy and active listening
  • Decoding non-verbal communication cues
  • Navigating sensitive interpersonal situations

Developing Emotional Intelligence in Teams

  • Defining the ideal team player
  • Characteristics of high-performing teams
  • Best practices for giving and receiving constructive feedback
  • Assessing team dynamics: The Team EQ checklist

Collaborating Effectively Within Teams

  • Establishing shared goals and vision
  • Understanding the DISC behavioral styles
  • Assessing your own behavioral style and preferred collaboration style
  • Fostering active participation and collaboration

Applying Emotional Intelligence in Difficult Situations

  • Leading through change management
  • Resolving conflict within the team
  • Understanding the equation of trust

Using Emotional Intelligence to Build a Positive Workplace

  • Influencing others: Motivating, inspiring, encouraging, and evaluating
  • Managing professional relationships with colleagues
  • Building collective team emotional resilience

Summary and Conclusion

Requirements

  • Experience working within a team structure in an organizational setting.

Target Audience

  • Teams at all levels across an organization.
  • Cross-functional project teams.
 7 Hours

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