Introduction to Artificial Intelligence for Business Process Automation Training Course
Artificial Intelligence (AI) is a branch of computer science that enables systems to perform tasks that typically require human intelligence, such as reasoning, learning, and decision-making.
This instructor-led, live training (online or onsite) is aimed at beginner-level business and administrative professionals who wish to understand how AI supports process automation and can be applied in their daily work to improve efficiency and productivity.
By the end of this training, participants will be able to:
- Understand the basic concepts and principles of Artificial Intelligence.
- Recognize how AI is transforming business processes across departments.
- Identify opportunities to apply AI tools for task automation and decision support.
- Use practical AI-based tools to simplify daily administrative and analytical work.
Format of the Course
- Interactive lecture and discussion.
- Case studies and real-world examples.
- Hands-on exercises using accessible AI tools.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Course Outline
Understanding Artificial Intelligence
- What is AI: Definitions and real-world examples
- Types of AI: From automation to machine learning
- How AI impacts business operations
AI and Business Process Automation
- How AI supports digital transformation
- AI applications in accounting, HR, procurement, and customer service
- Understanding process automation and intelligent workflows
Exploring AI Tools for Administrative Work
- Overview of common AI-based tools (chatbots, document automation, predictive analytics)
- Using AI assistants for scheduling, reporting, and communication
- Practical demonstrations of accessible AI tools
AI in Data Management and Decision-Making
- AI and data: how intelligent systems use information
- Improving decision-making with AI insights
- Understanding data privacy and ethical AI use
Integrating AI into ERP and Automation Systems
- How AI enhances ERP functionality
- Examples of AI integration in procurement, finance, and HR modules
- Preparing for AI-driven digital transformation
Hands-on Practice
- Using AI-powered office tools for routine tasks
- Automating simple workflows with available platforms
- Group exercises: identifying automation opportunities in the workplace
Best Practices and Future of AI in Business
- Developing a culture of digital innovation
- Ethical considerations and responsible AI use
- Adapting to AI-driven changes in the workplace
Summary and Next Steps
Requirements
- Basic computer literacy
- Familiarity with office applications (e.g., Excel, Word, email tools)
- An interest in learning how AI supports business process automation
Audience
- Administrative staff across departments
- Managers and team leaders
- Professionals seeking to understand AI in daily business operations
Open Training Courses require 5+ participants.
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Testimonials (1)
We got to use the tools.
Victor Aguero - PNUD/MICI
Course - Aplicaciones Prácticas de Inteligencia Artificial para Personal Administrativo
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